Effective Date: March 1, 2025

At Pishuw, we are dedicated to ensuring timely and reliable delivery of your orders. Below is important shipping information designed to guarantee a smooth shopping experience.

1. Shipping Locations

We offer shipping to Australia, the United States, the United Kingdom, Canada, and New Zealand. We aim to expand our services to additional countries in the future. Please check back for updates on our international shipping options.

2. Shipping Methods and Delivery Times

•Standard Delivery:

Orders are delivered within 6-7 days from the date of dispatch. Delivery times may vary based on your location and the performance of third-party courier services.

•Express Delivery:

For faster delivery, choose our Express Delivery option. Orders placed before 12 PM (AEST) are processed and dispatched on the same day, with deliveries usually completed within 4-5 days, depending on your location.

3. Shipping Costs

•Standard Shipping:

Costs for standard delivery are calculated at checkout and vary depending on the delivery address.

•Express Shipping:

Express shipping costs, calculated at checkout, depend on your location and the size of your order.

4. Order Processing Time

•Orders are typically processed within 1 business day after receiving payment confirmation. We process orders on business days (Monday through Friday, excluding public holidays).

•You will receive an email with tracking information once your order is dispatched.

5. Delivery Issues

•Delayed Deliveries:

While we strive to meet the expected delivery times, delays may occur due to external factors such as weather conditions or logistical issues from third-party couriers.

•Incorrect or Missing Addresses:

Please ensure your shipping address is correct when placing your order. We are not responsible for deliveries to incorrect or incomplete addresses provided by customers.

•Unsuccessful Deliveries:

If a delivery attempt is unsuccessful, the courier may leave a notice or attempt re-delivery. If the item is returned to us due to a failed delivery, additional shipping charges may apply for re-shipping.

6. Shipping Restrictions

•We do not ship to P.O. boxes or APO/FPO addresses.

•Some products may not be available for shipping to certain locations due to regional regulations. You will be notified at checkout if your order is affected.

7. Order Tracking

•Upon dispatch, you will receive a tracking number via email. Use this tracking number to check the status of your delivery on the courier’s website.

8. Customs and Import Duties

•Currently, we only ship within the specified countries, so customs and import duties typically do not apply. However, should you order from a location outside our standard shipping regions once international shipping is available, be aware that international shipments may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient.

9. Contact Us

•For any questions or concerns regarding shipping, please don’t hesitate to contact us at hello@wigglesstore.com.